To develop our architecture and improve flexibility, we are changing the format of hostnames for access to our FTP, SSH, WebDAV, IMAP, SMTP, and database services.

The old hostnames used the format: <service>.alwaysdata.com
They are being replaced by the new format: <service>-<account_name>.alwaysdata.net

For example, if your account name is “superman”, the FTP server address until now was: ftp.alwaysdata.com. You will now use: ftp-superman.alwaysdata.net.

The complete user hostname is always posted in every section of each alwaysdata service’s administration.

The old hostnames will remain valid until December 31, 2015. The new hostnames have already been valid for several weeks. Therefore, we encourage you to replace them now, anywhere that you use them (configuration files, settings for your software, etc.).

The SSL certificate returned by the services mentioned above, which were formerly *.alwaysdata.com, will become *.alwaysdata.net beginning on March 17, 2015. If you are still using the old hostnames, you will risk causing security warnings.

Clients having dedicated servers can continue to use the hostname specific to their server (<server_name>.alwaysdata.net), indefinitely.

Note: In November 2014, we started using a hostname format type: <service>.<account_name>.alwaysdata.net (with a period separating the service and the account name, and not a dash). This format caused problems with SSL, so it is no longer used. These hostnames will also remain valid until December 31, 2015.

Please don’t hesitate to contact us if you have any questions or need any help.